Privacy Policy
Last Updated: May 23, 2026
This Privacy Policy explains how Aura ("we," "us," "our," or "Company") collects, uses, shares, and protects your information when you use our website and services (the "Service").
1. Information We Collect
Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: If you purchase a paid subscription, we collect billing address, payment method details, and transaction history.
- Communications: We collect messages, inquiries, and feedback you send us.
Information Collected Automatically
- Usage Data: We collect information about your interactions with the Service, including prompts, conversations, feature usage, and timestamps.
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
- Cookies & Tracking: We use cookies, pixels, and similar technologies to track your activity and preferences.
- Log Data: Server logs recording access times, pages visited, and errors.
2. How We Use Your Information
We use collected information for:
- Providing and improving the Service
- Creating and maintaining your account
- Processing payments and subscriptions
- Sending transactional emails (confirmations, updates, support)
- Detecting and preventing fraud or abuse
- Analyzing usage patterns to improve user experience
- Complying with legal obligations
- Enforcing our Terms of Service
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors, hosting providers, analytics services, and support tools (under confidentiality agreements)
- Legal Requirements: If required by law, court order, or government request
- Business Transfers: If we're acquired or merge, your information may be transferred as part of that transaction
- Aggregated Data: We may share anonymized, aggregated data without restriction
4. Data Security
We implement reasonable technical and organizational security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication mechanisms
- Regular security audits and updates
- Access controls and role-based permissions
However, no system is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access or breaches beyond our reasonable control.
5. Data Retention
We retain personal information as follows:
- Account Data: As long as your account is active, plus 30 days after account deletion unless legally required to retain longer
- Conversation Data: We may retain chat history for 90 days to improve the Service. You can request deletion.
- Billing Records: Retained for 7 years for tax and legal compliance
- Legal Holds: Data may be retained longer if subject to legal disputes or investigations
6. Your Rights & Choices
Depending on your location, you may have rights including:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing emails or disable cookies
To exercise these rights, contact us at lukecheung@gmail.com.
7. Cookies & Tracking
We use cookies and similar technologies for:
- Session management and authentication
- Remembering user preferences
- Analytics and performance monitoring
- Targeted advertising (if applicable)
You can control cookies through your browser settings. Disabling cookies may impact Service functionality.
8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of unauthorized collection from minors, we will delete such information promptly.
10. International Data Transfer
Your information may be transferred to and stored in countries outside your country of residence. These countries may have different privacy laws. By using the Service, you consent to such transfers.
11. California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act, including rights to know, delete, and opt-out. Contact us at lukecheung@gmail.com to exercise these rights.
12. European Rights (GDPR)
If you are in the EU, GDPR provides rights including data access, correction, deletion, restriction, and portability. Our legal basis for processing includes contract performance, legal compliance, and legitimate interests. Contact lukecheung@gmail.com for requests.
13. Changes to This Policy
We may update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date and/or sending an email notification. Your continued use of the Service constitutes acceptance of changes.
14. Contact Us
For privacy questions, data requests, or concerns, contact:
- Email: lukecheung@gmail.com
- Website: getauracompanion.com
- Support: lukecheung@gmail.com
Last updated: May 23, 2026
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